Customer Help for Subscribers
 

My subscription thing says I have no more issues left. Will I be sent a letter asking if I want to renew it or should I just buy a new one?

Subscription problems
 

Hi there,

Please drop me an email at stuart.curry@futurenet.com and I'll get my team to look into this right away.

Cheers

Stu

London Portfolio Manager,
Future Publishing

Customer Service for Subscribers?
 

Apologies if this is posted in the wrong forum.

I've been a subscriber to Total Film for the past few months and have been very impressed with the magazine, and the deal I got. However, when I received issue 167 (Jessica Alba), unfortunately it arrived badly damaged along the spine. I understand it's only a magazine, but what is the point in 'exclusive subscriber covers' when they're too battered to put in your collection?

I can accept that items can get damaged in the post, but when I contact 'MyFavouriteMagazines.co.uk' to request a replacement issue, and have numerous requests and emails ignored, I feel cheated.

After 5 replacement requests, and the following 2 issues (168, 169) later, I finally got a new issue of 168. Although wait! It's just the normal cover edition available in the shops - that isn't the version I'm signed up for. With the time I waited I could have gone to a retailer and got one myself.

Why has the distribuitor failed to acknowledge my request for so long? Why can't I have the exclusive cover version I'm paying for?

Hi McClane29,

Sorry to hear you've had such a nightmare getting hold of a replacement copy.

Leave it with me - I'll contact the main subs person and I'll see if I can get hold of a special subs copy.

I'll get back to you asap.

Liz

Thank you very much, Liz. Really appreciate your help.

Hi there,

They've tracked down a copy and have put it in the post to me. Can you PM me your address and I'll post it to you as soon as it gets here...

PM sent. Many thanks for doing this!

I received it today. I've double checked that it's a proper subs copy. I've packaged it up and it'll go in the post to you tomorrow.

Just to let you know, I received it today.

Thank you so much, Liz! You're awesome.

You are very welcome. And sorry again for all the kerfuffle you had to go through to get it...