Customer Service for Subscribers?
Apologies if this is posted in the wrong forum.
I've been a subscriber to Total Film for the past few months and have been very impressed with the magazine, and the deal I got. However, when I received issue 167 (Jessica Alba), unfortunately it arrived badly damaged along the spine. I understand it's only a magazine, but what is the point in 'exclusive subscriber covers' when they're too battered to put in your collection?
I can accept that items can get damaged in the post, but when I contact 'MyFavouriteMagazines.co.uk' to request a replacement issue, and have numerous requests and emails ignored, I feel cheated.
After 5 replacement requests, and the following 2 issues (168, 169) later, I finally got a new issue of 168. Although wait! It's just the normal cover edition available in the shops - that isn't the version I'm signed up for. With the time I waited I could have gone to a retailer and got one myself.
Why has the distribuitor failed to acknowledge my request for so long? Why can't I have the exclusive cover version I'm paying for?
Last edited by Kiba.; 24-06-2010 at 10:16 AM.
Reason: to lose the 'angry' emoticon