I have never used Amazon but have used Play loads of times and generally they are pretty good but I did have a few problems with receiving goods over the last year but that may have been my dodgy post office? The only problem being is they won't deal with the lost parcel until 21 days are up which caused me a problem last Christmas with a PS3 game, ended up having to buy it in a shop and then get my money back after Christmas from Play.
I think their prices are really competitive.
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