Originally Posted by Lizhawkins
I've forwarded your comments onto the subscription team. I'll post back here if they reply.
Here's the reply I had back from Subscriptions Customer Services:
Magazines are despatched in time for our oversea's subscribers (Europe) to receive the magazines within 7 to 14 days of the UK on sale date. If a subscriber is experiencing delivery problems then we are able to pass the details over to DHL and get the account placed on subs monitoring which is thought to speed up the delivery.Once their account is placed on subs monitoring and there are no improvements then we would advise a subscriber to raise a complaint directly with their local postal operator.
The Subscriptions Manager has been contacted in regards to delivery problems in the Scandanavia area.
So it looks like 7-14 days after the on-sale date is the norm for European subscribers... If you are regularly receiving yours 14+ days after the on-sale date, you should probably consider the subs monitoring mentioned above. If you would like me to forward you the email, please let me know. Then you can contact them directly with your account details and ask them to investigate. I hope this helps.