Customer Help for Subscribers

[Lizhawkins]

Hi Rich,

I'm afraid you'll need to contact the Subs helpline again.
I know they only have a finite number of subs copies in any given month, so it may well be that they don't have any more - but it's probably worth double checking.

Sorry I can't do more to help.

Liz

[WatfordRich]

HI Liz

I contacted the subs dept and just got a reply. They say they only send out ordinary issues as replacements. This hardly seems fair.

regards

Rich

[Lizhawkins]

I'm sorry to hear that, Rich. I know they only have a fixed number of the subs copies each month, so I'm not overly surprised. Very annoying for you, though.

[justdonald]

Hi, wondering if you can answer a query about subscription prices. TF is currently being advertised in the mag at £25.99, but I was surprised to discover my subs renewal is being charged at £37.99. Is this correct, as it seems an excessively large jump in price? I can't see why the price would be any different to what's being advertised?

Thanks, Donald.

[Lizhawkins]

Originally Posted by justdonald

Hi, wondering if you can answer a query about subscription prices. TF is currently being advertised in the mag at £25.99, but I was surprised to discover my subs renewal is being charged at £37.99. Is this correct, as it seems an excessively large jump in price? I can't see why the price would be any different to what's being advertised?

Thanks, Donald.

Hi Donald,

As subscription offers are changing all the time, can I suggest that you contact the Subscription Helpline:

0844 848 2852
contact@myfavouritemagazines.co.uk

Phone lines are open:
Monday-Friday 0800-2130
Saturday 0800-1600

Make sure you have your subscription number to hand.

Liz

[justdonald]

Thanks Liz, will do that.