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  #31  
Old 08-08-2010, 02:13 PM
Giuseppster Giuseppster is offline
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Sorry for the late reply. I still haven't received my newsletter for the past few weeks.
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  #32  
Old 08-08-2010, 07:56 PM
Lizhawkins Lizhawkins is offline
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Quote:
Originally Posted by Giuseppster View Post
Sorry for the late reply. I still haven't received my newsletter for the past few weeks.

Thanks for letting me know, Giuseppster. I've forwarded your details to Dan on the Digital Team.

If they can't get to the bottom of the problem for you and Adam, I have a workaround that should solve things - it would involve me re-registering you and slightly tweaking your usernames, eg Giuseppster1 and AdamArmstrong1. That being said, I'd like to see the techie guys sort out the problem properly.

In the meantime, would you like me to forward the Monday and Friday newsletters to you?

Liz
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  #33  
Old 09-08-2010, 02:02 PM
Giuseppster Giuseppster is offline
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Yes please, that would be great thanks Liz.
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  #34  
Old 09-08-2010, 06:08 PM
Lizhawkins Lizhawkins is offline
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Originally Posted by Giuseppster View Post
Yes please, that would be great thanks Liz.
I've just forwarded today's newsletter to you.

Thanks for your patience.
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  #35  
Old 09-08-2010, 08:58 PM
Giuseppster Giuseppster is offline
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Thanks Liz, you've been a great help.
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  #36  
Old 13-08-2010, 01:05 PM
manakinjax79 manakinjax79 is offline
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Ive only just realised that i havent had the newsletter for a few months now
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  #37  
Old 13-08-2010, 02:36 PM
papaah papaah is offline
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Has there been a newsletter today?

I haven't received it either.
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  #38  
Old 13-08-2010, 07:04 PM
Lizhawkins Lizhawkins is offline
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Quote:
Originally Posted by manakinjax79 View Post
Ive only just realised that i havent had the newsletter for a few months now
Quote:
Originally Posted by papaah View Post
Has there been a newsletter today?

I haven't received it either.
Bit of a long shot, guys, but can you double check whether the TF newsletter is being treated as spam?

The issuing email address is: totalfilm@futuremail.net

Can you check that your email account knows that this is coming from a legit sender?

Giuseppster and Adam, can you check as well?

In the meantime I'll let Dan on the Digital team know that there are another two of you experiencing problems. This did happen once before, and then mysteriously the emails resumed...
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  #39  
Old 13-08-2010, 07:16 PM
manakinjax79 manakinjax79 is offline
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got the email address saved so it should got to my inbox
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  #40  
Old 13-08-2010, 07:21 PM
Lizhawkins Lizhawkins is offline
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Quote:
Originally Posted by manakinjax79 View Post
got the email address saved so it should got to my inbox
You won't know if this has worked until Monday's newsletter is issued (although if it does fix the problem, will you post back here to let me know?).

In the mean time, would you like me to email you today's newsletter?
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