Customer Help for Subscribers

[wolfgirl]

My subscription thing says I have no more issues left. Will I be sent a letter asking if I want to renew it or should I just buy a new one?

[StuartC]

Hi there,

Please drop me an email at stuart.curry@futurenet.com and I'll get my team to look into this right away.

Cheers

Stu

London Portfolio Manager,
Future Publishing

[McClane29]

Apologies if this is posted in the wrong forum.

I've been a subscriber to Total Film for the past few months and have been very impressed with the magazine, and the deal I got. However, when I received issue 167 (Jessica Alba), unfortunately it arrived badly damaged along the spine. I understand it's only a magazine, but what is the point in 'exclusive subscriber covers' when they're too battered to put in your collection?

I can accept that items can get damaged in the post, but when I contact 'MyFavouriteMagazines.co.uk' to request a replacement issue, and have numerous requests and emails ignored, I feel cheated.

After 5 replacement requests, and the following 2 issues (168, 169) later, I finally got a new issue of 168. Although wait! It's just the normal cover edition available in the shops - that isn't the version I'm signed up for. With the time I waited I could have gone to a retailer and got one myself.

Why has the distribuitor failed to acknowledge my request for so long? Why can't I have the exclusive cover version I'm paying for?

[Lizhawkins]

Hi McClane29,

Sorry to hear you've had such a nightmare getting hold of a replacement copy.

Leave it with me - I'll contact the main subs person and I'll see if I can get hold of a special subs copy.

I'll get back to you asap.

Liz

[McClane29]

Originally Posted by Lizhawkins

Hi McClane29,

Sorry to hear you've had such a nightmare getting hold of a replacement copy.

Leave it with me - I'll contact the main subs person and I'll see if I can get hold of a special subs copy.

I'll get back to you asap.

Liz

Thank you very much, Liz. Really appreciate your help.

[Lizhawkins]

Hi there,

They've tracked down a copy and have put it in the post to me. Can you PM me your address and I'll post it to you as soon as it gets here...

[McClane29]

PM sent. Many thanks for doing this!

[Lizhawkins]

I received it today. I've double checked that it's a proper subs copy. I've packaged it up and it'll go in the post to you tomorrow.

[McClane29]

Just to let you know, I received it today.

Thank you so much, Liz! You're awesome.

[Lizhawkins]

You are very welcome. And sorry again for all the kerfuffle you had to go through to get it...