TF online competitions - problems and questions

[seligkram]

Hi

I am logged-in on the site, and I'm logged-in on the forum, but I CANNOT enter the competitions - all I get is the message - "You need to login to enter this competition"

I've waited for 10 minutes, and I've continually refreshed, and I've deleted cookies - still no change.

I've tried Firefox and IE - still the same.

What gives??

[jmorell]

Hi Seligkram,

Thanks for letting us know about your problem – I’d suggest logging out of the forum and the site, using the sign out box at the top right. You may find you need to sign out twice, go to the forums again to check and see if you are correctly signed out. If you then sign into the site it should work for you, but we are aware of the issue with sign in/sign out – it’s in part due to the way that we’ve integrated the forum and the site, and it needs some work that is scheduled to happen in the near future.

In the mean time, I’m afraid you’ll have to bear with us, but we are working to get it sorted out for you!

Thanks,


James

[seligkram]

Hi James

Thanks for reply; I confirm that completely logging out, and doing a fresh log-in, has solved it, and I can enter compos.

Mark

[deesitt10]

Tried this, tried everything, given up - it isn't going to let me do competition, it tells me to log in but staes in the box that I am logged in

[TotalFilmAdmin]

Hi Deesitt,

Apologies for the problems that you are obviously having with the competition entries. Our developers are aware of it, and are working on solving the problem, however they have a very cool new trailers pages that is being worked on first. The issue with competitions is, I believe, next on the list.

You could try deleting your cookies and seeing if that makes a difference - it might work for you - and can be found under the tools>options menu of your browser.

Again apologies for the problems that you are experiencing, and I hope that you are able to enter the competition you are interested in.

Best regards,


James

[gerry026]

A bit related...whenever I enter a comp I receive an email asking me to click on a link to confirm entry. I click on the link and see a message in my browser but I do not always get a 'You have successfully entered' email. It seems intermittent. How can I be sure that I have successfully entered the comp? Also, if I click on the 'Find Address' button, I get a new window asking me to enter my house number, and then click on a one-line address, and then the new window just closes...nothing new appears on the comp entry form. What's that all about? Can't TotalFilm just get my address from my profile since I'm logged in anyway? Sorry for the rant.

[amsquared]

When I use the postcode address finder a popup window displays the correct address but on entering house number and clicking the address the details are not transferred to the competition entry form. This happens with Safari, Firefox and Opera browsers on my iMac running OS X. Probably a problem with Java - can your webbies make sure it works for the Apple comnity.

Thanks

[treboreuk]

i,m having trouble entering the competitions, when i click on find address i put in my house number then click on my street address but nothing happens, so i try clicking on enter comp button, and it keeps telling me, denotes required info. help

[peter]

Originally Posted by amsquared

When I use the postcode address finder a popup window displays the correct address but on entering house number and clicking the address the details are not transferred to the competition entry form. This happens with Safari, Firefox and Opera browsers on my iMac running OS X. Probably a problem with Java - can your webbies make sure it works for the Apple comnity.

Thanks

Doesn't work on windows either (using Firefox 3.5) I click on the adress link and it just sits there. Still lets me enter the comp though.

<rant>
But I don't understand why I have to log in and enter the same details every time I enter a competition. I've logged in. Remember me for christsakes. And why do I have to verify my email adress after entering a competition? I've logged in - you know my email address already. At least let me view the comp details without me having to log in. At the mo' I click a link in the email and just get a blank page with the message "you must be logged in". Just show me the comp and let me decide if I want to log in.
</rant>

Right, got that off my chest - like the rest of the site though

[monkeymagic99]

just entered your 8 current competitions (all of which need to be validated via email), logged into my email to find 8 mails telling me to click on a link to validate. not a single one has got a link contained in it, just a blank space!